KNOXVILLE, Tenn. (WATE) — The Knoxville Utilities Board is joining other companies for Utilities United Against Scams Day.
The campaign hopes to bring attention to scams in which someone may pose as a utility representative in order to get payment or personal information from a victim.
“Staying up -to-date on your account status will help you be prepared to avoid falling victim to a scam,” said Dale Grubbs, KUB Customer Service. “Knowing when you last paid your bill and your account status will help you identify when something is out of the ordinary.”
Scam: Caller threatens shutoff within a specific time frame.
- KUB reminds customers that the service does not call customers in regards to a final notice. Customers will be sent bills or given pink door hangers from KUB. The service says a threat of shutoff within the hour or that day will not be coming from KUB.
Scam: Caller requests payment via MoneyPaks, Green Dot cards, Money Gram or prepaid credit cards.
- KUB will not request payment in this form. Giving payment in these forms to a caller will allow the scammer to access funds and is untraceable.
KUB says if someone calls you to try to do a scam attempt, hang up and call KUB at 865-524-2911.
Also, KUB says it is important to destroy bills (shredding, etc.) instead of throwing them in the trash.