AT&T: Wireless 911 outage resolved

UPDATE 10:30 p.m.: AT&T reports the issue has been resolved.

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KNOXVILLE (WATE/WKRN) – AT&T reports an outage affecting wireless customers’ ability to call 911 throughout the state of Tennessee and possibly nationwide.

The Tennessee Emergency Management Agency says you need to use another carrier or a landline for emergency calls. It’s reported that callers using AT&T either get a busy signal or the phone just keeps ringing.

The wireless carrier said in a statement to WKRN that: “We are aware of a service issues affecting some calls to 911 for wireless customers and we’re working to resolve it as quickly as possible. We apologize for this inconvenience.”

It’s not clear what cause the outage or when it will be repaired. FCC Chairman Ajit Pai tweeted Wednesday night that they are investigating.

If you have no other option other than AT&T, you may call the following numbers:

  • Anderson County: (865) 457-2414
  • Blount County: (865) 983-3620
  • Campbell County: (423) 562-8095
  • Claiborne County: (423) 626-3121 Option 2
  • Cocke County: (423) 623-3064
  • Cumberland County: (931) 484-6176
  • Fentress County: (931) 879-8142
  • Grainger County: (865) 828-3337
  • Greene County: (423) 638-8663
  • Hamblen County: (423) 585-2701
  • Hancock County: (423) 733-2250
  • Hawkins County: (423) 272-7121
  • Jefferson County: (865) 475- 3492
  • Knox County: (865) 215-4010
  • Loudon County: (865) 458-9081
  • McMinn County: (423) 745-3222
  • Monroe County: (423) 442-4357
  • Morgan County: (423) 346-0911 Option 5
  • Roane County: (865) 354-8045
  • Scott County: (423) 663-2245
  • Sevier County: (865) 774-3908
  • Union County: (865) 992-4062

 

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