SEOUL, South Korea (AP) — Samsung says it is suspending sales of its Galaxy Note 7 smartphone after finding batteries of some of the gadgets exploded while they were charging.
Koh Dong-jin, president of Samsung’s mobile business said Friday that customers who already bought Note 7s will be able to swap them for new smartphones, regardless of the purchasing date.
The announcement comes just two weeks after Samsung launched its latest flagship smartphone.
Some buyers reported their phones caught fire or exploded while charging, and Samsung said it had confirmed 35 such cases, caused by faulty batteries.
Samsung said it has sold more than 1 million Note 7 smartphones since the product’s launch.
Full statement from Samsung
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.
For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.