PIGEON FORGE (WATE) – A Louisiana family said the cabin they rented during a recent stay in Pigeon Forge was unsafe. They contacted WATE 6 On Your Side after they say their two-year-old granddaughter almost fell from a second story balcony because the railing was loose.
“We kept the kids away from the railing, but the two-year-old, you know how two-year-olds are, she run to the railing and stooped down and grabbed hold of two of the pickets I believe is what they call them. When she did they swung out on her,” said Norma Wiley.
Wiley said the pickets fell to the ground and her granddaughter almost fell too.
“My son, he reached and grabbed her first, and then my great nephew was standing there and he grabbed her. Had they not grabbed her she would have fallen to her death,” Wiley said.
Wiley said she contacted the company in charge of the cabin, Timber Tops, but she said they never fixed anything. She also said Timber Tops told her that her family broke the pickets and they would be charged for them.
When WATE 6 On Your Side went to the cabin on Wednesday, the pickets have been fixed and another family was staying in the cabin. They checked in Monday, the same day Wiley and her family left. They said the porch was in good shape when they arrived.
Jay Holeman with Timber Tops responded to an email asking for more information. He said three people were inspecting the cabin before Wiley and her family arrived, and none of them noticed any problem with the pickets.
Holeman said, “I’ve been in this business for 20 years. We are more than fair with guests when issues arise, and don’t mind compensating guests when things go wrong,” but that is not what Wiley believes happened in this case.
Wiley said she just wants to make sure all the cabins are properly inspected before anyone else is allowed to stay there.
“I mean we could have lost a child, and that’s what’s important. I don’t want someone else to lose a grandchild or a child,” she said.
Timber Tops said they do not believe they are at fault for what happened, and that they have had more than 25 million guests and no one has ever fallen through a railing.