PROVIDENCE, R.I. (WPRI) — A number of Lumber Liquidator customers are concerned about their flooring after a recent 60 Minutes report accused the company of selling contaminated laminate flooring.
Now, thousands of customers have requested formaldehyde test kits and Lumber Liquidators is offering free testing to any customer who wants it — even though the company says their flooring is safe.
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Noah Bennett is still waiting on air sample tests he ordered inside his family’s home. He says he is worried that the air inside his home is tainted by the floors under his feet. “As a consumer you try and go out and purchase stuff for your home to make it beautiful, and you find out in the long run that it could possibly be bad for you,” he said.
Bennett says his family suffered breathing problems and other illnesses shortly after he installed the floors. After seeing the 60 Minutes investigation, he thinks the flooring could be the cause of his family’s recent health problems.
Bennett’s lawyer has filed a federal class action lawsuit, alleging negligence and fraud on the part of Lumber Liquidators. “Right now we are still in the investigative stages. As for my client, we don’t believe that it’s coincidence,” Attorney Adam Anderson said. “His illness was onset at the same time the flooring was installed.”
Bennett’s lawsuit joins another case filed recently by Rosie Oakes, who says Lumber Liquidator flooring in her home caused nearly identical health problems for her family. “I look at my box and I see this. I see the stock lot number. So I know my floors have formaldehyde in them,” she said.
Lumber Liquidators released a statement, saying in part:
All of our resources are focused on ensuring our customer understands the truth, our products are 100% safe and our testing is thorough. Also, we are focused on maintaining the customers’ trust and addressing any concerns over our long purchase cycle. We stand by every single plank of wood and laminate we sell all around the country and will continue to deliver the best product at the best price to our growing base of valued customers.”
You can request a test kit here but you must have your order number to see whether or not you are eligible. The test is a do-it-yourself kit that customers have to send back to the lab. Results are available within 7 to 10 business days.
Consumers can call the Customer Care line at 1-800-366-4204 with additional questions or comments.