Customer’s complaint after woman has heart attack goes viral

INDIANAPOLIS (WCMH) — A Facebook post on the Facebook wall of an Indianapolis bar is getting attention around the world.

On New Year’s Eve, a woman had an apparent heart attack while celebrating with her family, according to the posts. A complaint was later posted by another woman who claimed to be inside when it happened.

post1I will never go back to this location for New Year’s Eve!!! After the way we were treated when we spent $700+ and having our meal ruined by watching a dead person being wheeled out from an overdose my night has been ruined!!! Every year we have come to Kilroys to enjoy New Years Eve and tonight we were screamed at and had the manager walk away from us while we were trying to figure out our bill being messed up. The manager also told us someone dying was more important than us being there making us feel like our business didn‘t matter, but I guess allowing a junkie on your property is more important then paying customers who are spending a lot of money!

A manager from the bar replied:

post2Hi Holly, thanks for reaching out! We love feedback, whether it be positive or negative. I especially like feedback like this so others can see the disgusting people that we have to deal with sometimes. First of all, that ‘overdosing junkie’ that you speak of was a 70+ year old woman who had a heart attack. Thankfully, she was finally revived at the hospital and survived. It sounds like you were very concerned about her so I thought you should know. This poor lady, who was celebrating New Years Eve with her husband and son had to be placed on the floor of a completely packed bar and have her shirt removed in front of everyone so the paramedics could work on her. But I can understand why you think being intoxicated [expletive] that didn’t understand your bill should take priority over a human life. I especially appreciate you making your server (who doesn’t curse) cry as well. I’m sure she really enjoyed working on New Year’s Eve just to deal with people such as yourself. I personally had to leave a show to take a phone call from an emotional manager telling me someone died at Kilroy’s and that other employees were not doing so well dealing with this. (At the time they didn’t know that she was going to make it.) So I understand how inconvenient this was to your night, But honestly, I’m glad to hear you won’t be coming back to Kilroy’s because we wouldn’t want anyone as cold hearted and nasty as you returning. I appreciate anyone who chooses to spend their money at Kilroy’s until they act like you. You can take your money anywhere else after that, and I won’t lose a second of sleep over it. Happy New Year!

The exchange has gained attention around the world, especially in England, with the Daily Mail running a story.

Now, the bar’s Facebook page is flooded with support, with many pledging to stop in the next time they are in town.

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