Knoxville couple’s move goes bad

OAK RIDGE (WATE) – Whether moving across the country or across the street, the process of relocating can be stressful. It is made even worse if the move goes bad.

When moving from state-to-state, there are a lot of rules and regulations van line companies follow from the Federal Motor Carrier Safety Administration. However, intrastate or local movers are not regulated. In fact, in Tennessee there is no agency that regulates the intrastate move of household goods, according to the state.

A young Knoxville couple was making their first move from Oak Ridge to Knoxville, but after numerous problems with the move, they were given a bill for nearly twice what they were quoted on the move. Melissa Jones said she had never moved before and didn’t know what to expect when she hired All My Sons from Knoxville to help them move 26 miles to their new place.

“Worst case scenario,” Jones was given a quote, over the phone, of $1,300 to move her family. All My Sons told her it would take eight hours with a four-man crew.

In the early morning of July 6, four men arrived at Jones’ home in Oak Ridge, but within half an hour one quit. “Now we’re down to three guys and one is very upset they’re down a guy, so he’s on his phone with his boss,” said Melissa.

pianoJones said during the first hour, no one had worked. When they started to move her piano, she said one of the men accidentally dropped it on his foot.

“He was at my house for almost six hours with a broken foot,” said Melissa. That’s when she call the moving company and wanted to fire them, but she says an agreement was reached with the local manager at the company to move half of their belongings to their home in Knoxville.

However, after the items were delivered, the price to finish moving their family jumped from $1,300 to $2,400. Because all of the information was given over the phone, Jones did not have a written contract with All My Sons before the move.

Eventually, Melissa and her husband were presented with a bill of lading. It was given to them when their furniture was delivered, but in the process of the move, Jones aid some of her furniture was damaged. She said there was bad scratches and a few items were broken.

Jones said she filed a claim for nearly $800 in damages, but in response All My Sons offered $48. She turned them down. Eventually, Jones and her husband were presented with a bill of lading. After more discussion their bill was cut to nearly $1,200.

Wanting to find out their policies for local moves and what went wrong, WATE 6 On Your Side contacted All My Sons nearly two weeks ago. Their only response was “we take customer complaints seriously. We will reach out to Ms. Jones to resolve satisfactorily.”

Since then Jones, said the company offered a cash settlement off $2,084. She and her husband have accepted the settlement and are pleased with the outcome.

WATE 6 On Your Side checked with three local companies that move household goods both out of state and in-state. Each said they would provide a contract before the move, visit personally to check what had to be moved and if a specific price was offered and agreed upon, that’s the price they charge.

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