Patients seek help getting medical records after pain clinics close

FOUNTAIN CITY (WATE) – Many people have been asking WATE 6 On Your Side how they can get their medical records from some of the clinics that closed in connection to the pill mill investigation.

Previous story: Knoxville woman, multiple others indicted in pill mill operation

Christylee Bailey contacted us about the problem. She had been going to one of the Prodigal Primary Care clinics for about three years.

She says she’s asking for her medical records and doesn’t want pain pills. It’s so she can find another doctor to treat a number of health issues.

“Because that’s my personal information, it’s my health care,” said Bailey.

She is desperately trying to get her medical records from Prodigal Primary Care in Fountain City. Before closing, the clinic helped her with several health problems including high blood pressure, stomach ulcers, and sleep issues.

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Christylee Bailey is desperately trying to get her medical records from Prodigal Primary Care in Fountain City. Before closing, the clinic helped her with several health problems including high blood pressure, stomach ulcers, and sleep issues.

“They need to have the courtesy to at least give us notice, so we can be looking for another doctor,” said Bailey.

Recent testimony in federal court from an FBI agent revealed that the Fountain City clinic and another clinic in Farragut were used for something beyond treating patients.

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WATE 6 On Your Side went to the Fountain City clinic to get some answers, but the doors were locked. A sign posted on the door said to call 865-337-7211, but that was a number for the clinic’s after hours line that had a full voicemail.

Sylvia Hofstetter manages the two primary care clinics and is accused of using them to refer patients to her alleged pill mills.

Sylvia Hoffstetter (source: Blount County Sheriff’s Office)
Sylvia Hoffstetter (source: Blount County Sheriff’s Office)

Bailey told says they tried to convince her to head to one of the pain clinics, but she refused.

WATE 6 On Your Side went to the Fountain City clinic to get some answers, but the doors were locked. A sign posted on the door said to call 865-337-7211, but that was a number for the clinic’s after hours line that had a full voicemail.

Bailey is now trying to find another doctor through her insurance company. She said she’s run out of her high blood pressure medication and is low on a couple of others.

“I have a special needs daughter that I also take care of. I have to be healthy in order to take care of her. It’s important,” she said.

The FBI says it did not raid either Prodigal clinic and has no plans to. Therefore, they do not have any of the medical records.

Hofstetter remains in custody until her next trial date on May 19. However, prosecutors have said that could be pushed back.

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